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2723 NC HWY 55
Cary, NC 27519
USA

©2017 by triumphnc.com. Proudly created with Wix.com

FREQUENTLY ASKED QUESTIONS

HOW MUCH IS REGISTRATION AND WHEN IS IT DUE?

The registration fee is $50 per student. Your registration fee is due upon enrollment and at each year’s anniversary date. This fee includes the student’s uniform (leotard or compression shirt). You may drop a class and re-enroll without paying another
registration fee as long as you re-enroll within a year from the initial registration fee payment.

WHEN ARE MY TUITION PAYMENTS DUE?

To simplify the billing and enrollment process, TRIumph bills monthly. We require a credit/debit card to be kept on file and charge tuition in advance on the 15th of each month. If you wish, you may pay before the 15th and not have your account drafted. Payments can be made in person using cash, check or credit/debit card or through the online portal.

WHAT IF I NEED TO WITHDRAW FROM MY CLASS?

To ensure no one loses their spot in class, students are continuously enrolled. In the event you wish to withdraw, please send us an email at least two weeks in advance so that the changes can be made to your account. All emails can be sent to our
administrative staff at info@triumphnc.com.

CAN I MAKE UP A MISSED CLASS? 

If you are absent from a class, you will be able to schedule a make-up class once per month. If you cannot attend your make-up class, please reschedule with the office at least 24 hours in advance. Otherwise, your make-up will expire.


Inclement Weather: If TRIumph is closed or it is unsafe to travel due to inclement weather you will be able to schedule a make-up class as well.
 

Special Classes and Events:There are no make-ups for special classes or events including summer camps and clinics.
 

Scheduled Closures: There are 47 classes per year for any given class on any given day. Our tuition rates factor in scheduled closings. Therefore, there are no reductions or credits applicable for holiday closures.

DOES TRIUMPH OFFER REFUNDS?

TRIumph does not refund tuition or registration fees. Certain exceptions for medical reasons may apply with a doctor’s note. Camp deposits are non-refundable unless canceled by TRIumph.

WHAT IF THE CLASS I WANT IS FULL?

If your preferred class is full we can place you a waiting list. We monitor our wait list regularly and will contact you when space is available.

WHAT CAN I EXPECT ON THE FIRST DAY OF CLASS?

Please arrive 5-10 minutes early and check in at the office. After your enrollment has been confirmed you can head to the cubbies where you will place your belongings. Instructors will call their class by name and head onto the floor to start warm up. The
remainder of class will be spent on the different events scheduled for that day. We rotate events each class to ensure all students get sufficient experience in each event. Once you’re actively enrolled in a class, there is no need to check-in with the front desk
unless you have questions or concerns that need to be addressed.

WHAT DO I WEAR?

Leotards are required for girls and compression shirts are required for boys. Both are provided as part of the annual registration fee. Please, no loose fitting clothes nor clothes with snaps, buckles, zippers etc., as these can get caught in the equipment and
pose serious safety concerns. For additional safety of our students we ask that you please tie back long hair and wear no jewelry. We practice in bare feet so no shoes or socks are worn on the floor.

WHAT HAPPENS IF MY CHILD IS LATE TO CLASS?

TRIumph gymnastics has a 15 minute late rule that applies to all classes throughout the gym. A child will not be allowed to participate in class that day if they are more than 15 minutes late. This poses a safety issue as warm up and stretching are essential parts to our gymnastics classes. If you are late, you may schedule a makeup class. Please keep in mind that each child is only allowed one makeup class per month.

What can I do to enhance my child’s gymnastics experience?

Be their biggest fan! Showing them your love and support in all they do is a great way to encourage and create a positive outlook in the sport of gymnastics. We do ask that you leave the teaching to the coaches during class time. Your gymnast is in the hands of
phenomenal coaches that enjoy what they do! If you have any questions or concerns, please feel free to address them with the coach after the class has taken place.